Anyone can call, email or write to us to refer someone they are concerned about.

We will call the individual to assess their needs and discuss with them if counselling will be appropriate

Time scale

Initial referral to assessment normally takes 1 week

Assessment to 1st counselling session can take between 1 week to 4 weeks, depending on the client's needs and availability. 

We try hard to meet our clients' needs as much as possible.

All our counsellors abide by a strict code of practice, which is based on those of the British Association for Counselling and Psychotherapy (BACP).

All counselling sessions take place at our base in Dollis Hill, NW2.

Home sessions for those with mobility problems can be arranged. 

Criteria for referral:

• Aged over 18 years
• Not attending other regular psychological treatment or counselling services
• Not suffering severe depression or anxiety, Post Traumatic Stress Disorder or self harming
• Not excessively using recreational drugs or alcohol
• Not suffering thought disorder illness, eg. schizophrenia 

We realise there is a need for services for bereaved people with mental health issues to be provided with 1-1 counselling. However, we do not have the funding to provide the specialist training and support needed for our volunteer counsellors to effectively provide counselling for people with mental health problems. 

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